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A white sign with a silver frame is mounted on a wall. The sign is titled "Golf Hotel Limited Customer Service Delivery Charter" and features the hotel's logo in the top right corner. The sign lists the hotel's vision, mission, and core values. The next section outlines the hotel's services, requirements to obtain service, cost, and timeline. The hotel is located in Kakamega, Kenya, at coordinates 0.281, 34.756. The sign also includes information on how to handle complaints and feedback, including phone numbers and email addresses. The sign ends with the slogan "It is your right to demand good service. 'In the heart and mind of our stakeholders.'"
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