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The image displays a flowchart titled "ALUR PROSES KOMPLAIN" (Complaint Process Flow) from "RUMAH SAKIT ARUN LHOKSEUMAWE" (Arun Lhokseumawe Hospital), indicating its location in Lhokseumawe, Indonesia. The flowchart outlines the steps for handling patient complaints, categorizing them into "Jam Kerja" (Working Hours) and "Diluar Jam Kerja" (Outside Working Hours). Under "Jam Kerja," the process begins with "Customer Service," followed by "Non Medis." If the "Pasien" (Patient) is "Tidak" (Not) satisfied, it proceeds to "Case Manager Atau Ruang Keluhan" (Case Manager or Complaint Room), and if satisfied ("Selesai" - Completed), it ends there. Under "Diluar Jam Kerja," the flow goes to "Unit Terkait" (Related Unit), then "Medis." From "Medis," if the "Pasien" is "Tidak" satisfied, it leads to "Case Manager Atau Ruang Keluhan," and if satisfied ("Selesai" - Completed), it ends. Both branches eventually lead to "Manajemen" (Management) at the bottom, suggesting a final escalation or review stage. The bottom of the image contains contact information for the hospital, including a phone number (0811 6785 311), an email address (rsuarunofficial@gmail.com), a website (www.rsuarun.com), and social media handles (@rumahsakitarun and "rumah sakit arun"). The overall environment appears to be an indoor setting, likely a wall or a display board within the hospital, given the informational nature of the content. There are no people visible in the image.
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